Frequently Asked Questions
Q: Are you insured?
A: Yes, we are fully insured with Liability, Unemployment, and Workers’ Compensation.
Q: What are your COVID-19 policies?
A: Our entire team is fully vaccinated and we wear masks and nitrile gloves while cleaning. Clients are also asked to wear masks when in the same room with us. We provide our team with rapid antigen tests as needed. If you are high-risk and would like us to test the morning of your cleaning, please let us know.
Q: How much do you charge?
A: For residential cleanings we bill on a sliding scale (pick what you pay) between $50-$90/hr. One-off cleanings are billed at a minimum of $60/hr. For commercial cleanings we will look at the space and provide an itemized quote.
Q: Am I expected to tip? How much?
A: Tipping is always appreciated, especially for deep cleanings and one-off jobs. If you are a regular client it is not necessary to tip every time, but it is appreciated if you are able to, and particularly over the winter holidays. Tips for regular maintenance cleanings typically range from $10-$20, one-off and deep cleanings from $20-$40, and annual holiday tips from $40-$100.
Q: I’m a new client, how do I pay?
A: We send out invoices at the end of every month that include a list of our payment options and instructions.
Q: Can I have my house cleaned every three weeks?
A: Unfortunately, no. We offer recurring cleanings every 1, 2, or 4 weeks. If we added 3 week rotations to the mix we would create double bookings.
Q: Can my monthly cleaning be on the same week each month (i.e. the first week of the month)?
A: Again, no. Monthly cleanings must recur every 4 weeks because scheduling the same week each month would create double bookings with our biweekly clients.
Q: What is your cancellation policy?
A: Cancellations with less than 48 hours notice incur a fee of $30 per scheduled hour of cleaning. This covers your cleaners wages and the company's overhead on those wages. If we are able to reschedule your cleaning to another day in the same week, we will waive the fee. If you need to cancel last-minute due to a Covid exposure or other communicable disease concerns, the fee will be optional. We never want anyone to feel pressure to keep a cleaning when they aren’t feeling well, especially if the fee would disrupt their budget. That said, if you are financially comfortable to do so, we always appreciate it when clients pay for cancellations. This saves the company from taking a loss and helps keep our budget steady.
Q: Are you a fully Worker-Owned Cooperative?
A: We are not a Cooperative, nor are we fully worker-owned. We have two owners, Lia & Seth, who work full time as cleaners and administrators. Lia and Seth receive set salaries & benefits similar to the other long-term, full time employees. We have no silent partners, investors, or anyone profiting off the company who isn’t also working in the field. All profit gets either reinvested into the company or distributed as annual bonuses and wage increases.
Q: How well do you pay your employees?
A: Our employees earn $22-$25/hr, depending how long we have been working together. We are working on transitioning full-time employees who have been with us at least 1 year from hourly to salaried, and lifting the wage cap for employees who have worked with us over 3 years.
Q: Do you offer benefits?
A: Yes. All our employees receive PTO, paid travel time, and annual bonuses. We are working toward expanding our benefits package to include retirement plans.
Q: Where does the rest of the money go after you pay wages for the cleanings?
A: It goes to taxes, employee benefits, insurance, administrative wages, training, professional fees (bookkeeping, tax prep, etc), supplies & equipment maintenance (including top-of-the-line Miele vacuums), website/marketing, and office rent. There is a lot of overhead to running a small business. Any profit at the end of the year goes directly back into the company.